If you own a business and you have a lot of senior customers, you need to do everything you can to make those customers happy. Because they are older, you may have customers that have dementia and you may not realize it. If so, it can make it more difficult to take care of these customers. To help, you should obtain a certificate to become a dementia-friendly company (DFC). Below is more information about this so you can make all your customers happy.
How to Become a Dementia-Friendly Company
There are services that will help you become a dementia-friendly company. This service will help you obtain the dementia-friendly training that you need. You should have all employees that deal with customers to obtain this training.
The service will also help you determine who you want the team leader in your company to be. As a team leader, this person will become a liaison between your company and the dementia-friendly certification company.
The service that you hire can give you much more information on how to obtain this certificate.
How to Make Changes to Your Business
There are also changes you should make to your business. For example, make sure the lighting, such as the overhead lights, signage, and more, is bright enough for people with dementia to see.
The layout of your business should also be easy for customers with dementia to navigate. This could mean redoing your lobby area, which would be fairly easy for you to change the layout as you could simply move furniture to have more space.
How to Help Your Employees
You also need to share all your dementia-friendly training information and materials to any people that you hire, as well as employees that did not have the training that you had. This is because it can be very difficult to converse with people that have dementia. This is even true if this person is at the beginning stages of this disease.
Many people that have dementia will have someone with them, such as a family member or friend. This person, however, will be grateful that you and your employees have taken the time to get this training.
The dementia-friendly certification service may also visit your company periodically to follow up with you if you or anyone else needs more training. This is generally once per year. You may need to be recertified each year, but this does depend on where you live.
For more information, contact a company that offers dementia-friendly business certification services.
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